FAQ

How long does it take to process my order?

Most orders are processed within 2–5 business days. Some product pages show a more specific processing estimate, and that product-specific estimate takes priority.

How long does shipping take?

After processing, carrier transit is typically 3–6 business days for U.S. orders and 5–8 business days for supported international destinations. Delivery dates are estimates and may be affected by carriers, customs, weather, holidays, or other circumstances outside our control.

Where do you ship?

We ship within the United States and to Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, and the United Kingdom. U.S. standard shipping is $5.99 USD and free for orders of $120 USD or more. International standard shipping is $9.99 USD and free for orders of $150 USD or more. Availability is confirmed at checkout.

Will I receive tracking information?

Yes. Once your order ships, you will receive a shipping confirmation email with tracking information when available. Please allow 24–48 hours for tracking updates to appear after the carrier receives the package.

Can I cancel or change my order?

Please contact us as soon as possible at support@artbluei.com. If your order has not been sent to production or fulfilled yet, we’ll do our best to help. Once an order has been produced, personalized, or shipped, we may not be able to cancel or change it.

Can I return or exchange my item?

We have a 30-day return policy for eligible items. Personalized and made-to-order products cannot be returned or exchanged unless they arrive damaged, defective, misprinted, or incorrect. Please review our Return and Refund Policy for details.

What should I do if my item arrives damaged or incorrect?

Please email support@artbluei.com with your order number and clear photos of the item and packaging. We’ll review the issue and make it right with a replacement, refund, or other appropriate solution.

Why does the color look slightly different from the product photo?

Colors may vary slightly due to monitor settings, lighting, product materials, and the printing process. We do our best to represent every design accurately.

How do I choose the right size?

Please review the size chart on the product page before ordering. For apparel, sizing may vary slightly by style, brand, and fit. If you prefer an oversized look, consider sizing up.

How can I contact support?

Email us at support@artbluei.com. Please include your order number for faster assistance. Our typical response time is 1–2 business days.